Monday, December 15, 2008

A Trip to the Drycleaners

Me: Pull up to drive-through area of dry cleaners.
Woman: Walks out, sees me, frowns, and leans against brick wall.
Me: Rolling my window down, "Hi!"
Woman: Not making eye contact, motions for me to pull up six inches farther.
Me: Pull up to almost touching suv in front of me.
Woman: Walks to my car and pulls scrap of paper from pocket. "What's your number?"
Me: "9-1-8..."
Woman: Stops scribbling on paper, "Oh shit, hang on."
Me: "Er, 8-5-2..."
Woman: "Okay, what do you need?"
Me: Handing dress-shirt to woman, "Can I please have this shirt cleaned and pressed?"
Woman: "Do you want starch?"
Me: "Um, light starch please."
Woman: "Today?"
Me: "Tomorrow is fine."
Woman: Snorting, "Uh, no, you have to pay for it today."
Me: "That's fine, I thought you meant did I want to pick it up today."
Woman: Puzzled, "No. Have you not been here before?"
Me: "No, this is my first time to use this dry cleaner."
Woman: "Well shit, I need some more information. Hang on." Storms back into building.
Me: Sit flabbergasted in car.
Woman: Returning with another scrap of paper, "What's your name?"
Me: "D-e-b-o-r-a..."
Woman: "Oh shit, hang on." Scribbles out incorrect spelling. "That will be $3.99"
Me: "Okay. When will the shirt be ready?"
Woman: "Tomorrow after 5:00 pm."
Me: "Your sign says 'less than 24 hours' and it's noon. Can I pick it up at noon tomorrow?"
Woman: "You can pick it up tomorrow after 5:00 pm."
Me: "But I need it earlier than that and I don't mind paying extra for it."
Woman: "Well, what time do you want it?"
Me: "I need to pick it up by 3:00 pm."
Woman: "Oh, it will probably be ready by then."
Me: Stare at woman not comprehending.
Woman: "Thanks, Sweetie!" Walks inside.

I love customer service these days.

3 comments:

Beth said...

I would have drove off and gone somewhere else!

Lauren said...

Wow! She needs some holiday spirit :) Or maybe just manners.

zum the mum said...

One word. WOW.